If you have ever had a hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for many things it's better to consult with a live person over the phone instead of exchange tickets or emails. In order to find out more about a particular service before you decide to buy it or in case something small needs to be made, for instance, it will be much easier and faster to do it real-time. If you are able to contact representatives by phone, it is very likely that you're using the services of an actual website hosting supplier, not a reseller. The type of support that you can get on the phone may differ between different suppliers - from common issues to experienced tech support. Generally most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated technical matters are managed via email and / or tickets.
Phone Support in Hosting
All of our hosting packages offer phone support 14 hrs per day even on public holidays, so if you don't have an account yet, you will be able to phone us and learn more about our solutions or whether we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you will be able to contact the telephone number that is closer to you. In case you're a current customer, we can help you in a timely manner with all the general and billing issues and with various technical issues in order to save you time and efforts - we are aware of the fact that sometimes it's easier to talk with a live person and get things done promptly. Of course, some problems simply cannot be resolved on the telephone, so if this is the case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs a day as a part of the support services for each and every semi-dedicated server plan that we provide. Since some issues are more complex and time-consuming, you may have to open a ticket if you come across such an issue, still for all the general, billing or minor technical issues you can always call us and we will assist you instantly to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you are able to find out whether you can host your internet sites on our high-tech cloud platform or you will be able to get any other general info on our semi-dedicated services. We have local numbers in the United States, Great Britain and Australia along with a worldwide number, which means that you'll be able to call the one that is nearer to where you are.