Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Warranty

  • Each ticket you post to our client support Department will be handled in about one hour. All general queries will be resolved as quickly as possible. Nevertheless, if the service inquiry you have posted requires help from a competent technician, we are going to address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–quality Customer Help Service

  • We offer 24x7x365 client assistance by using a lightning fast ticketing solution incorporated into your Control Panel. You may email us at any time about any of the applications that come pre–configured on the virtual server, including the chosen OS, the server management panel and our custom designed Hosting Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • An exhaustive and frequently updated article base is incorporated into our in–house built Hosting Control Panel. It offers quick tips about how to conduct all the necessary web site supervision duties. The Help section offers detailed how–to content articles and step by step video tutorials. You can reach the Help area by clicking the Help or Video buttons in the upper right corner of each Control Panel section.