There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest medium of correspondence for many reasons. If no customer service team member is available at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Also, you can copy and paste large bits of information without worrying about typographical mistakes, and in case a particular issue needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they are often separate from the hosting platform, which implies that if you need to supply info or to adhere to guidelines, you will need to use no less than two different interfaces and this number could grow if you would like to manage a couple of domains. Additionally, lots of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a response.
Integrated Ticketing System in Hosting
Our hosting feature an integrated trouble ticket system, which is an integral part of our custom-built Hepsia Control Panel. In stark contrast to other analogous tools, Hepsia will permit you to manage everything connected with the web hosting service itself in one place – payments, web files, emails, tickets, etc., avoiding the necessity to go through different interfaces. If you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with just a couple of mouse clicks without ever logging out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of articles, which will give you additional info and which may help you solve any given issue before you actually submit a ticket. We guarantee a response time of maximum one hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything in one single location, which is why we’ve incorporated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each semi-dedicated server account. This will enable you to manage the communication with our customer service staff along with your account, which goes to say that you won’t need to remember one more username for a separate admin console. You’ll be able to send a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse whilst you’re browsing the content within your semi-dedicated account. In addition, you can go through older tickets using a clever search box or read applicable help articles with solutions to commonly confronted challenges. The built-in trouble ticket system is monitored 24/7/365 with the maximum ticket response time being just one hour, so there’ll always be somebody to help you out.