There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest medium of correspondence for many reasons. If no customer service team member is available at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Also, you can copy and paste large bits of information without worrying about typographical mistakes, and in case a particular issue needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they are often separate from the hosting platform, which implies that if you need to supply info or to adhere to guidelines, you will need to use no less than two different interfaces and this number could grow if you would like to manage a couple of domains. Additionally, lots of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a response.
