Being able to communicate with your hosting supplier when you have any sort of questions or experience any issues is quite important and how fast they will reply and react is often crucial, in particular when your site is business-oriented, as longer downtime often means losing prospective customers. The support options are also an easy way to recognize actual providers from resellers. The latter generally reply only to emails or support tickets and you will have to wait for a whole day or longer in order to receive an answer. If your issue requires a couple of responses, you'll end up losing days in order to have a basic problem solved. When you use an authentic and reputable hosting supplier, you'll be able to contact the support anytime and receive a quick reply no matter what the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance promptly, that's why our hosting services feature 24/7 technical support and several options for contact. In case you don't have an account yet, you can call us or take advantage of our live chat and consult with a live representative, to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up buying a service that you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. Unlike the vast majority of providers that you can find today, we respond to all tickets within one hour, so you will not need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive quick support, particularly if your web site is not running effectively for whatever reason. All our semi-dedicated servers come with 24/7 customer and tech support, therefore if anything happens, you are able to use a number of ways to get in touch with us - telephone line with a couple of local numbers around the world, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic matters, which means that in case you don't have an account yet, for example, you'll be able to receive extra information for our solutions, or we will assist you with simpler tech problems. The other two options are for solely technical matters or anything that's more time-consuming considering that it is more convenient to track the dialogue between you and our support team. The guaranteed max response time for them is just 1 hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day so as to receive support as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you will be able to get in touch with us 24/7 for every server-related issue or forany problems and questions regarding the pre-installed software the server comes equipped with. If you haven't purchased your VPS server plan yet, you are able to find out more about our services by giving us a call or via our live chat service. For more technical issues, you're able to send an e-mail message or open a ticket through your billing Control Panel and you will get support within no more than one hour regardless of the time of the day, even on holidays and weekends. The actual reply time normally doesn't extend past half an hour. If you need assistance for third-party software, you will be able to use the Managed Services upgrade that you can include to each VPS package and our admins will assist you with any set up or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server through our company, you're able to get in touch with us anytime using a number of channels and the max time that you will need to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we will help you with anything related to the apps that are pre-installed on your server. To contact us about a tech issue, you will be able to open a ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of common questions or you would like to find out about our website hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In case you'd like to have support for third-party software that you can't set up or run effectively, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.