Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Hosting Control Panel you’ll find a detailed Help section offering heaps of help articles and frequently asked questions. They are contributed by our support team of experienced techs. Simply type in your question and our intelligent system will give you the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • If you prefer to see how an action is done or how an issue is rectified, instead of just reading about it, examine our compilation of step–by–step video tutorials. They address a variety of different issues and will help you quickly find your way around the Hosting Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 help desk support service and feature a sixty–minute support ticket response guarantee. Our skilled support engineers will be available to you 24/7/365 and will remedy any issue that you may stumble upon within less than 60 minutes after the customer support ticket submission. In the majority of instances, an answer will be provided to you in less than twenty minutes.