Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a 1–hour response warranty for each ticket or email that you send to the client service team. We’ll swiftly reply to all the common questions and forward the issue to our administrators if any additional assistance is needed. If you order our Managed Services package, we’ll execute any of the included server management tasks at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Premium Customer Care Service

  • We’ll be available to you 24/7/365 to respond to any questions that you may have with regard to our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server management tasks, you can have a glance at our Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated server is equipped with our free Hosting Control Panel, which sports a circumstantial knowledge base and a selection of how–to video tutorials. Whenever you require help with the Hosting Control Panel, just click on the Help or Videos buttons situated in the upper right corner.