If you ever have any inquiries concerning your hosting account or if you face a problem with your websites, you’ll need to contact the respective web hosting provider’s technical support team. It may not make a difference how soon they will answer when you have a general query, but a problem like an aborted application update, for example, may result in your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to lend a hand, the longer the website will be offline. If you offer goods or services online, any outage will destructively influence your website and you can lose current or potential customers. A lot of hosting providers, especially resellers, reply to trouble tickets and emails within 24 hours, but in the online space this is way too long, as clients will scarcely ever return to a website that’s not functioning correctly over a lengthy span of time.
One-Hour Response Guarantee in Hosting
With a hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to receive a reply to a tech support ticket or an email. Regardless of when you contact us, we’ll get back to you within one hour max with any sales or technical questions that you may have. In reality, our actual reply time rarely exceeds twenty to thirty minutes. Since we’re working 24-7, you will always obtain help in a well-timed fashion and we realize how crucial this is in the online era. As soon as you contact us, we’ll reply to your questions. If you bump into any technical obstacle, we’ll tackle it instead of you, or we will provide you with all the required information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support team reps are available at all times and they’ll answer any trouble ticket that you open via the web hosting Control Panel within 60 minutes max. The response time is guaranteed no matter if you have a generic question connected with your semi-dedicated server or you stumble upon a certain problem and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to deal with any billing, technical or general issue. If you contact us about anything that is within our power, we will sort it out before we reply to you, so you won’t have to wait around for hours or days while the problem remains. In case there’s something that you need to do on your end, we will provide you with the needed information – what possible solutions to try, what actions to take, etc.