A live chat is one of the channels of communication offered by some web hosting companies as a part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is quicker in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell anything compared to a phone call with a representative. What's more, when the issue that you experience requires some time to be reviewed and resolved, you are able to do something else at the same time rather than just waiting, like you would have to do when you call. Also, you can use a live chat assistance service free of charge provided that you have web accessibility even if your website hosting supplier is situated in another country and they do not have a local phone number that you can call.
Live Chat Support in Hosting
We provide a live chat support service for all hosting that we offer and we're able to assist you with almost everything in real time. If you don't have an account with us yet, we are able to give you more info about the plans so as to help you to choose the most appropriate package. In case you are an existing client, we are able to assist you with any general or billing matter and also with multiple common tech matters, for instance an email address setup in a desktop e-mail client. In case you cannot phone us for some reason or you're in some country where we do not have a local phone number, our live chat is the best choice to contact us. Needless to say, some situations need longer time to examine and test, therefore you'll need to open a support ticket to our technicians, however, we're able to save your time and help you with lots of problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our prospective and active customers. In case you are looking for a new website hosting account, you will be able to chat in real time to one of our agents and get more details about our semi-dedicated servers so as to choose the right package for your web sites. If you already have an account with us, we'll support you in a very timely manner with general, billing and first-level techissues. Even though sometimes you'll need to open a support ticket because there are problems that cannot be resolved on the live chat, we can help you with numerous standard jobs, for example installing an e-mail account in an e-mail client or forwarding one domain name to another one. Thus, you will get quick support and you'll save a lot of time.