Many people who begin using their 1st web hosting account, or change companies, typically have queries with regard to how particular procedures are carried out or stumble upon obstacles when setting up different things, including e-mails, website settings, and so on. That is the reason why, some providers have compiled documentation with the most common questions and problems in order to help their customers obtain information quickly and seamlessly. As a result, the customer care staff members can dedicate more time to real problems that certain customers may be facing, since the solution for the smaller things will be available online and clients can resolve them without having to get in touch with the client service team. Having exhaustive documentation is essential, especially for new users with zero prior experience, since the hosting service entails a vast number of functions and lots of people can get puzzled about what to do. A good knowledge base can both help you complete the things that you need and become aware of how the hosting service functions as a whole.
Extensive Online Documentation in Hosting
If you have ordered your first hosting package from our company or have moved your site over to us, you’ll get used to our platform and our custom Hepsia Control Panel in no time due to the fact that we have prepared an exhaustive online knowledge base where you can find all the info that you’ll ever need – both general info with regards to the hosting service as a whole and more specific info about the separate functions that you can use and the obstacles that you may stumble upon. The articles themselves are available in 2 places. The complete article list is accessible through the Help section of the Control Panel. You can access relevant articles about the different functions in every Control Panel section too. You can learn how to accomplish virtually everything, from enabling an .htaccess file to managing a mailing list, and all the articles include thorough instructions, so you won’t ever become bewildered on account of an unclear text. Naturally, in case you have a more specific problem and you cannot find an adequate solution in our knowledge base, you can contact our help desk support staff representatives 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers include a rich online article archive where you can find any information that you may require about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve created it on the basis of the feedback that we have assembled from our customers through the years and, as a consequence, our articles touch on specific issues that you might run into and offer the very best way to correct them, for example getting an HTTP 500 error message or being unable to send email messages from your personal computer even though you have the correct outgoing mail server settings. The articles are available in every section of the Control Panel and you can examine them whenever you need. They can help you widen your knowledge not only about our services, but also about the web hosting sphere as a whole, as they include thorough instructions and general info such as what cron jobs or file access permissions are.